The Consumer Sales Act applies to private customers. See link to Consumer Sales Act for more information. The Sale of Goods Act applies to businesses. See link to Sale of Goods Act for more information.
Right of withdrawal, private individuals You have the right to withdraw your purchase within 14 days from receiving the item, and you are responsible for the return shipping. A return and complaint form should be filled out before returning the item, which you can find on the Consumer Agency's website. The item must be returned in unchanged condition and in its original packaging. Carelessly used items and special orders will not be accepted. Special orders refer to items that are outside Kentw.se's regular range. If the original packaging is missing or there are clear signs that the returned product has been used, a price reduction of up to 30% of the item's value may be applied. We do not accept cash on delivery or after-payment packages. When exercising the right of withdrawal, you as the customer have the right to a full refund within 14 days from the notification to KentW. However, the refund may be delayed until the item has been returned to KentW or otherwise proven to have been returned. The refund will be made in the same way as the payment method used for the order. When exercising the right of withdrawal, you are responsible for the return shipping. For the cost of returning items, we recommend checking with PostNord, Schenker, or another shipping company for current prices.
Complaints, private individuals We follow the recommendations of the Swedish National Board for Consumer Complaints (ARN) in case of disputes regarding complaints, which can be found at www.arn.se. Email us at info@kentw.se for returns and complaints in case of a complaint. Since February 2016, the European Commission has had a platform for EU consumers and traders aimed at providing everyone with an opportunity for out-of-court settlement of cross-border e-commerce disputes. This page can be found at the following link: https://webgate.ec.europa.eu/odr According to the Consumer Sales Act, you, as a customer, have 3 years to make a complaint about a defect in an item. A complaint needs to be made within a reasonable time from when the defect was discovered, which is considered to be 2 months. Up to 6 months after purchase, the burden of proof that the defect was not original lies with the seller. After 6 months, the burden of proof shifts to the consumer. In case of a complaint about an item, you, as a customer, have the right to a refund within 14 days from the notification to KentW. However, the refund may be delayed until the item has been returned to us or otherwise proven to have been returned. The refund will be made in the same way as the payment method used for the order. In case of a complaint, any shipping costs or other expenses incurred will also be refunded, and KentW will cover the return shipping.
Complaints for Companies One year warranty for manufacturing and material defects. The item should not have been subjected to abnormal use or neglect. The warranty does not cover wear parts or consumables. We reserve the right to either repair the item or replace it with a new one. When returning a complained item, it should be cleaned and well packaged. Don't forget to contact us before. We will provide instructions for suitable return shipping at our expense.